We want to make sure we address all your concerns, let us know how we can help.
Service calls are done Monday to Friday 8am to 5pm.
Considered Emergencies: A/C problems, Water Heater issues, refrigerator malfunctions will be scheduled as a PRIORITY. Minor electrical, plumbing, pest control will be scheduled by appointment during the week.
As per your contract all service calls must be submitted in writing.
Access your tenant portal for a quick ticket and follow up:
If you are unable to access your portal request a re-set at firstname.lastname@example.org
You may also open a service ticket filling out the form below:
Send a Maintenance Request
Remember as a tenant you are responsible to repair any clogged toilets, tubs, sinks due to normal wear, as well as to keep unit clean and free of items that may entice pests like roaches or rodents. Also you are responsible to change the AC filter every month and to change your burnt light bulbs, replace smoke detectors batteries and maintain your patio, balcony and other areas clean.
If you are locked-out after office hours, you need to call a lock-smith at your expense. If we are available you may pick-up a copy key for a $25 fee within 3 hours of your request if a key is available at the office.
An adult over 18 years of age must open the door for the contractor or maintenance staff to do the repair.
We will confirm your appointment by email or text, please re-confirm with us to avoid a misunderstanding. If you miss your appointment or did not cancel 3 hours in advance the next trip will have a $65 charge as per the contractor trip fee.
Please have a 3-hour time lapse for technician to get there.