We care about the condition of your unit and we want to make sure you are comfortable and safe.
As per your contract all service calls must be submitted in writing so feel free to fill the online form for a quick appointment schedule.
Remember as a tenant you are responsible to repair any clogged toiles, tubs, sinks due to normal wear, as well as to keep unit clean and free of items that may entice pests like roaches or rodents. Also you are responsible to change the AC filter every month and to change your burnt light bulbs, replace smoke detectors batteries and maintain your patio, balcony and other areas clean.
WHAT WILL YOUR LANDLORD REPAIR?
A/C problems, Water Heater issues, Appliances malfunctions will be scheduled as a PRIORITY.
Minor electrical, plumbing, pest control will be scheduled by appointment.
Service calls are done Monday to Friday 8am to 5pm.
If you are locked-out after office hours, you need to call a lock-smith at your expense. If we are available you may pick-up a copy key for a $25 fee within 3 hours of your request if a key is available at the office.
An adult over 18 years of age must open the door for the contractor or maintenance staff to do the repair.
We will confirm your appointment by email or text, please re-confirm with us to avoid a misunderstanding. If you miss your appointment or did not cancel 3 hours in advance the next trip will have a $40 charge as per the contractor trip fee.
Please have a two hour time lapse for technician to get there.
You may call 956 627 5506 Ext 2 to speak to a representative Monday to Friday 8am to 5pm.