We want to make sure we address all your concerns, let us know how we can help.
Considered Emergencies: A/C problems, Water Heater issues, refrigerator malfunctions will be scheduled as a PRIORITY. Minor services request will be scheduled by appointment in the next 3 days, review text and email. We may charge you a minimum fee of $65 for missed appointments. If the issue is the tenant’s responsibility to fix, or due to property/appliances/utilities misuse, charges may apply.
As per your contract, all service calls must be submitted in writing. Tickets are reviewed daily from 9:00 am to 6:00 pm, and will be schedule as mentioned before. Thicket, submitted after these hours, will be reviewed the next day.
All tickets will be subject to review according to the contract clauses.
Access your tenant portal for a quick ticket and follow up:
We also have a phone app, is called RmResident, you can download it from the following links.
Apple https://apps.apple.com/us/app/rmresident/id1540124885
Google Play https://play.google.com/store/apps/details?id=com.rentmanager.rmResident
The company code is rentnow
If you are unable to access your portal request a re-set at rent@rentnowrgv.com
You may also open a service ticket filling out the form below:
Send a Maintenance Request
By providing your phone number, you agree to receive text messages from Rent Now RGV regarding general communication and updates. Reply STOP to opt-out anytime. Message and data rates may apply. For more information, please read our privacy policy and terms of service
If you have not been contacted in the next 24 hours you can email management@rentnowrgv.com
FAQ:
Remember as a tenant you are responsible to repair any clogged toilets, tubs, sinks due to normal wear, as well as to keep unit clean and free of items that may entice pests like roaches or rodents. Also you are responsible to change the AC filter every month and to change your burnt light bulbs, replace smoke detectors batteries and maintain your patio, balcony and other areas clean.
If you are locked-out after office hours, you need to call a lock-smith at your expense. If we are available, you may pick-up a copy key for a $60 fee within 3 hours of your request if a key is available at the office. (OFFICE HOURS 9 am to 6 pm Monday to Friday, Saturday 11 am to 3 pm)
An adult over 18 years of age must open the door for the contractor or maintenance staff to do the repair.
We will confirm your appointment by email or text, please re-confirm with us to avoid a misunderstanding. If you miss your appointment or did not cancel 3 hours in advance the next trip will have a $65 charge as per the contractor trip fee.
Please have a 3-hour time lapse for technician to get there.